Terms And Conditions

Last Updated in Nov,2024

These Terms and Conditions govern your use of the grocery delivery application FigoDaily. By accessing or using the App, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the App.

1. Eligibility

1.1 Geographic Availability
The services of the App are available only in select geographies within India.

1.2 Competence to Contract
Persons who are "incompetent to contract" under the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to use the App. If you are a minor (under 18 years of age but at least 13), you may use the App only under the supervision of a parent or legal guardian who agrees to these Terms. Users under 18 years can only make purchases through registered parents or guardians.

1.3 Prohibited Purchases
You are prohibited from purchasing any material intended for adult consumption that is illegal for minors.

1.4 Intended Users
The App is intended solely for end-consumers for domestic self-consumption. Retailers, institutions, wholesalers, or any business users are not eligible to purchase products through the App.

2. Pricing and Payment

2.1 Product Pricing
Products will be sold at MRP unless otherwise specified. The prices at the time of ordering will be the prices charged on the delivery date. Prices for certain commodities may fluctuate daily; however, no additional charges or refunds will be applied based on price changes at the time of delivery.

2.2 Refunds
Refunds will be issued only for damaged or expired products. We are not liable for quality issues related to branded items; please confirm brand details before purchase.

3. Shipping and Delivery

3.1 Delivery Charges
Delivery charges may vary based on the size of your order. Customers can view applicable delivery charges at the time of order placement.

3.2 Estimated Delivery Time
Customers can select their preferred delivery date and time when placing an order. We offer various time slots to enhance your convenience.

4. Cancellation Policy

4.1 Customer Cancellations
Customers have the ability to cancel their orders at any time before the order is confirmed by the store. Any payments made will be refunded promptly in accordance with our refund policy (see section 2.2 for details)

4.2 Cancellation by the App

We reserve the right to cancel orders if we suspect fraudulent activity or if transactions violate our terms. This decision is made at our discretion to ensure platform integrity.

5. Returns and Refunds

5.1 Return Policy
For products marked as "no returns," customers may cancel their orders at the time of delivery. Refunds will be processed immediately to ensure your satisfaction, in line with our refund policy (see section 2.2 for details)

6. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Parchur.

8. Changes to Terms

We may modify these Terms from time to time. Your continued use of the App following any changes constitutes your acceptance of the new Terms.